Routine appointments

If you would like to book a routine appointment in advance, you can either phone us on 01458 250464 or contact a Doctor online by using our online triage form.

Urgent appointments

If your problem is urgent and you need to be seen on the day, please phone reception on 01458 250464 or call 111 if we are closed.

Our online consultation service is not monitored continuously, so to make sure you are seen as urgently as you need, please speak with Reception and DO NOT SUBMIT an online consultation.

Cancelling your appointment

Consult with a Doctor online

You can contact a Doctor online if your situation is one of the following:

  • Your problem is routine and you wish to book an appointment in advance
  • You want to ask the Doctor a question
  • You would like to request a sick (fit) note or other letter from the Doctor

Your Online Consultation request can be submitted 6am to 6pm Monday to Friday.

Extended access

This is an initiative across Somerset whereby patients can make appointments at extended times (up until 8pm at night Monday-Friday and on Saturday mornings) at other practices across the local area. Practices working together to deliver extended access to appointments in this local area are: Ariel Healthcare, Church View, The Meadows and Summervale.

Appointment types will vary, some being face to face and some on the ‘phone and there will be a mixture of pre-bookable and same day appointments available across the week. They may be with a doctor but could also be with another healthcare professional such as a primary care practitioner or a nurse. We are keen to balance the importance of continuity of care with convenient access for patients whilst ensuring that the service is safe.

To book an evening or weekend appointment please contact your registered practice during normal opening times, this will help us to signpost you to the most appropriate option for your particular problem. By contacting us we can fully explain the process, ensure that the booking is appropriate and cover all the relevant information and consent that we need to before we book an appointment for you.

If you or your family members become ill overnight or at the weekend and need medical advice outside of opening times, you should continue to call NHS 111.

Home visits

Home visits may sometimes be necessary for very unwell patients. If you are in any of the categories below it may be considered appropriate for you to have a home visit.

  • Terminally ill patients
  • Completely bedbound patients
  • Patients so poorly they would be harmed if moved

We will prioritise those who are at most clinical need.

If you need to be visited at home, please telephone the Surgery on 01458 250464 before 11am and give the receptionist as much information as you can to help the home visiting team assess the urgency required.

In some cases, a member of the home visiting team will ring you to discuss the problem and make the necessary arrangements if a visit is needed. We encourage patients wherever possible to come to the surgery.