Contact the practice

Langport Surgery

North Street
Langport
TA10 9RH

Out of Hours: 111

Opening Times

Monday	8:00am to 6:30pm
Tuesday	8:00am to 6:30pm Extended Access from 6:30pm to 8:00pm
Wednesday	8:00am to 6:30pm Extended Access from 6:30pm to 8:00pm
Thursday	8:00am to 6:30pm
Friday	8:00am to 6:30pm
Saturday	Closed
Sunday	Closed

Dispensary Times

Monday	8:30am to 1:00pm and 2:30pm to 6:15pm Prescription line open 9:30am to 11:00am
Tuesday	8:30am to 1:00pm and 2:30pm to 6:15pm Prescription line open 9:30am to 11:00am
Wednesday	8:30am to 1:00pm and 2:30pm to 6:15pm Prescription line open 9:30am to 11:00am
Thursday	8:30am to 1:00pm and 2:30pm to 6:15pm Prescription line open 9:30am to 11:00am
Friday	8:30am to 1:00pm and 2:30pm to 6:15pm Prescription line open 9:30am to 11:00am
Saturday	Closed
Sunday	Closed

If you need help when we are closed

If you need medical help and your GP practice is closed, call NHS 111 number. The call is free, from landlines and mobiles. When you call 111, an adviser will ask you questions to find out what’s wrong and give you advice or direct you to the appropriate service.

If you don’t speak English you can request an interpreter.

You can obtain 24 hour general medical advice by telephoning NHS Direct on 111 or by accessing the NHS 111 website.

You should call 999 in an emergency.

How to make a complaint

Raising a concern or complaint

We hope that most concerns can be resolved quickly and informally, often at the time they arise or through a simple conversation with the appropriate member of the team. We believe that discussing issues early gives us the best opportunity to understand your concerns and put things right as promptly as possible.

If you have a concern, we would welcome the chance to talk this through with you before it becomes a formal complaint. Please contact the practice to let us know a convenient time for a call with our Complaints Manager, who will be happy to discuss your concerns and help seek a resolution.

If your concern cannot be resolved in this way, or you feel you need to make a formal complaint, please let us know as soon as possible. Ideally, this should be within a few days or weeks of the issue arising, as this helps us to investigate matters more effectively. Where this is not possible, we ask that details of the complaint are provided within 12 months of the incident, or of you becoming aware that you may have cause for complaint.

The Complaints Manager retains discretion to investigate concerns raised outside this timeframe where there are good reasons for the delay and it is still possible to carry out a fair and effective investigation.

To make a formal complaint, please complete our Langport-Surgery-Complaint-Form and return it to the practice.

It helps us in our investigation if you can give us as much detail as possible.

Complaints Manager, Langport Surgery, North Street, Langport, Somerset, TA10 9RH
Tel: 01458 250464

What we will do

We will acknowledge your complaint within three working days and start our investigation. Once our investigation is complete, we will then be in a position to offer you an explanation or a meeting with the people involved. When we investigate your complaint, we will aim to:

Find out what happened and what went wrong
Make it possible for you to discuss the problem with those concerned if you would like this
Make sure you receive an apology where this is appropriate
Identify what we can do to make sure there is no reoccurrence.

Complaining on behalf of someone else

We keep strictly to the rules of medical confidentiality. If you are complaining on behalf of someone else we have to know that you have their permission to do so. Our complaint form allows the patient to sign and give consent for us to carry out an investigation, unless they are incapable (because of illness) and unable to provide this.

Complaining to The Parliamentary and Health Service Ombudsman

We hope that if you have a problem you will use our practice complaints procedure detailed above, however if you are not satisfied with the outcome of your complaint, you can contact The Parliamentary and Health Service Ombudsman:

The Parliamentary and Health Service Ombudsman, Millbank Tower, 30 Millbank, Westminster, London, SW1P 4QP
Email: phso.enquiries@ombudsman.org.uk
Ombudsman website
Tel: 0345 015 4033

You can contact Swan Advocacy for help and support with your complaint:

Swan Advocacy, Hi Point, Thomas Street, Taunton, TA2 6HB
Email: somerset@swanadvocacy.org.uk
Swan Advocacy website
Tel: 03333 447928